FAQ

The following are answers to commonly asked questions.

Have Any Questions?

General FAQ's

Please call or text our front desk at (952) 882-9012 if you have any questions. You may also ask a question online here.

Registrations are accepted at any time throughout the year, and tuition will be pro-rated accordingly.

 

Your membership allows you to make-up classes throughout the year. In order to take advantage of this benefit, you must:

  • Unlimited make-up classes within the same level and enrollment period! you must call-in or e-mail [email protected] your child’s absence 24 hours in advance to be eligible to schedule a make-up class.
  • Make-up classes must be scheduled with the front desk to ensure space in class: (952) 882-9012.
  • Can receive 1 free open gym pass if you cannot find a make-up class time that works for you. passes must be picked-up before the end of the enrollment period in which your child missed class

We are a year-round program with Monthly based tuition. Tuition is automatically paid monthly via direct debit from any major credit/debit card on the 15th of each month for the next month. You are only charged for the number of classes that we have scheduled for each month (varies between 3-5 times per month). Declined payments must be remedied before the 20th day of the month or your class spot may be given to a waitlist student. View EGA’s Vacation & Tuition Billing Calendar for further details.

A valid EGA Membership is required at the time of registration.

No refunds or transfers of credit from one child to another or one month to another will be issued. All transactions are final once auto-pay has been processed on the 15th of the Month for the next month month. Refunds, when applicable, will be issued less a $20 handling fee. To un-enroll, simply notify EGA in writing by the 14th of the Month via e-mail at [email protected] or by a signed note/letter that can be dropped off at EGA’s front desk.

Membership Details:

A non-refundable, non-transferable annual membership fee is required to register for classes: $35 for an Individual Membership; $50 for a Family Membership.

MEMBERSHIP BENEFITS:

  • Discount on special events
  • Discount on open gym
  • Discount on school year
  • Membership applies at asa camps
  • Can schedule make-ups for missed classes if EGA is notified of absence from scheduled class at least 24 hours in advance

We offer generous sibling discounts and multi-class/multi-session discounts. Our discounts are:

Sibling Tuition Discount (per month):

  • Second member = 15% off
  • Third member = 25% off
  • Fourth member = 50% off
  • Fifth+ member = free.

Sibling discounts do not apply to pro-rated tuition. Lesser tuitions will receive the applicable highest discount.

  • When your child is enrolled in more than 1 class per week within the same month, you will receive 20% off the lesser tuition class(es).

Of course, we love our parents to stay and watch! You’re welcome to observe your child in our glassed-in lobby for main gym students or behind the cubbies in our tots’ gym for our preschool classes (non-participating parents are not to enter the gym). We request parents to refrain from coaching his/her children during class to avoid embarrassing the child and disrupting class.

If you have any concerns about your child’s class, please talk to the front desk or a manager.

Some Programs have its own attire requirements (Ninja Zone & Cheer). In general, for girls’ gymnastics, we recommend wearing a body leotard (no skirt) – shorts and footless tights are allowed. For boys’ gymnastics, we recommend wearing a t-shirt tucked into stretch pants or elastic waist cotton shorts. Long hair should be pulled away from the face into a pony-tail with an elastic band. For your child’s safety hair clips, barrettes, other hair accessories, hair glitter, gel, spray-on hair color, or excessively oily hair products are not permitted.

All students are barefoot during class. Parents are welcome to wear socks in the gym when participating in class.

Only stud earrings are permitted. All dangling jewelry must be removed before participating in class.

Children learn at different paces – On average, most students are in the same level for a full year as there are many skills to accomplish in each level. It takes quality instruction, practice, strength, flexibility, agility, and dedication to achieve skills in any physically demanding sport. Every level should be taken seriously as all skills are built off of one another; a firm foundation and understanding of basic skills before advancing is key.

Stay up-to-date on your athlete’s progress by using EGA’s App! When your child is ready to move-up you will receive a call from the office to change your child’s class and your child will receive a certificate in the mail!

If you find your child is struggling, consider having your child attend class twice a week. It’s hard to build muscle and muscle memory with only attending class once a week! If coming twice a week is not feasible, talk to your child’s coach about certain conditioning drills he/she can work on at home in addition to taking your once a week class. Private lessons are also an option – inquire at the Front Desk.

We immediately post closing information to the EGA website and EGA’s Facebook Page: www.facebook.com/elitegymnasticsacademy. Our voicemail will also state we are closed.

 

Refer a friend! we will grant you a $15 ega credit per newly enrolled student.

  • Write a positive facebook review! we will grant you a $10 ega credit.
    1 review per family
  • Write a positive google review! we will grant you a $10 ega credit.
    1 review per family

As our company becomes more automated and green conscience, e-mailing is becoming our preferred form of communication (inform you of important billing information, facility closings, special events, and promotions); therefore, your e-mail address is required upon registration.

Your e-mail address will allow you to log-in to your Customer Portal to access your personal details at EGA. You can make a payment, update your account, change your billing information, change your password, add a student to a waitlist, view your fees and payments, check your child’s current enrollment, register for Special Events at EGA (Parents’ Night Out, EGA FUN Night, Day Camps), schedule a birthday party, register for classes, and receive important messages or contact our Front Desk staff.

Day Camps FAQ's

EGA offers Summer AND School Year Camps! Below are answers to some of the most common questions we
are asked.

Please call or text our front desk at (952) 882-9012 if you have any questions. You may also ask a question online here.

We highly encourage pre-registration. When Camps are full, we do not accept walk-ins.
A walk-in fee will be assessed for the day/week of Camp if space is available.
Walk-ins are not accepted for Early Drop Off – Pre-registration is required.

When you arrive, you will sign-in with the Lead Coach of the day. They will direct your
child to where he/she should go and do to get ready for Camp.
We ask all parents to check-in with the front desk on the first day as we must have all
up-to-date paperwork on-file, and all balances must be paid in full.

Campers will spend the day playing group games, building forts, navigating obstacle
courses, learning fun foundational gymnastics skills on a variety of equipment, making
friends, creating themed crafts, and more!
Summer Full-Day Campers go swimming every Friday afternoon! Remember to pack a
swim suit and towel!

Campers should wear comfortable, athletic clothing (no jeans or buttons), they are
encouraged to dress in layers in case they get hot or cold during different activities.
Please send your child in shoes he/she can take on and off by themselves (must have
socks and must be a tennis/athletic shoe). We will be taking our shoes off and putting
them on multiple times throughout the day, and this really speeds up the transitions.
Summer Full-Day Campers will need to bring his/her swimsuit and towel on Fridays.

Yes – All Campers (half day & full day) must bring his/her own healthy bag-lunch.
A morning snack provided by EGA will be offered to all Campers. Campers are
welcome to bring additional snacks if desired.
Label EVERYTHING – Water bottles, lunch boxes, and anything else your child brings to
camp. This helps us a lot if they leave something behind. EGA is not responsible for
lost/stolen items.

We serve a variety of snacks for the morning snack-time, such as: Pretzels, Chex Mix,
cheese crackers, Vanilla Wafers, Goldfish, graham crackers, animal crackers, apple
sauce, go-gurt, Veggie Straws, etc. They will also receive a juice pouch or 8 oz water
bottle.
Your Camper is welcome to bring his/her own additional snacks or purchase
snacks/drinks from the vending machine and at the front desk prior to 9:15am or after
4:00pm. EGA closes purchases for Campers throughout the Camp day to ensure parent
control over purchases.
Full Day Campers are encouraged to pack an additional late afternoon snack.
We kindly ask parents to explain to their Camper that he/she should not share snacks
with friends or eat other friends’ snacks. We do our best to keep an eye on this, but
kindly ask that you discuss this with your child beforehand.
EGA is not responsible for any lost/stolen money/items.

An EGA Instructor will check-in Campers at the start of Camp at the front desk, and will
put an assigned color wristband on his/her wrist (this indicates your Camper’s group for
the day). Once your Camper has a wristband he/she is welcome to enter the gym to
put away his/her belongings and join their group.
You/Caregiver must be present during the check-in process. This is a good time to relay
anything to the instructors that we should know about (child having a rough morning,
going to pick-up child early today, etc.). In addition, it’s nice for us to get to know our
Camper’s parents/caregivers and to develop a good relationship with you too!
In order for a Camper to leave, a camper’s parent/guardian/caregiver must check-out
the Camper with an EGA Staff Member and sign-out on their Camper’s sign-out sheet.
All Caregivers need to be listed on your EGA Account. Your child will not be approved
to leave with anyone NOT listed on your account.
To add a Caregiver to your EGA Account, simply e-mail us at [email protected] or log-in to your EGA App/Portal.

No refunds are given. However, you can cancel *two weeks prior* to your scheduled/pre-paid Camp via e-mail to receive an EGA Account credit.
If you fear your child may not like Camp or may be hesitant to participate, we recommend only registering for one half-day of Camp to give it a try before committing/paying for more as no refunds/credits will be given.
No refunds or credits will be given for no-shows and any cancellations received after
the two week deadline (there are no exceptions for illness/injury).
*If you registered using a promotional discount, no refunds, transfers, or credits will be
given. Promotional discounts are non-refundable and non-transferable.

As our company becomes more automated and green conscience, e-mailing is
becoming our preferred form of communication (inform you of important billing
information, Camp updates, facility closings, special events, and promotions);
therefore, your e-mail address is required upon registration.
Your e-mail address will allow you to log-in to your Customer Portal to access your
personal details at EGA. You can make a payment, update your account, change your
billing information, change your password, add a student to a waitlist, view your fees
and payments, check your child’s current enrollment and skill progression if enrolled in
classes, add a Caregiver, register for Special Events at EGA (Parents’ Night Out, Family Fun Night, Day Camps, etc.), schedule a birthday party, register for classes, and receive
important messages or contact our Front Desk staff.

Absolutely! With that being said, the older child(ren) will need to go with the younger
group. Please make sure the older child(ren) is okay with this! If you would like your
children/friends to be in the same group, please notify the front desk. If we are not
notified, Campers will be placed in groups by age.

Campers not pre-registered in early drop-off cannot be dropped off early. Early dropoff is available from 8:00am-9:00am. Please inquire at the front desk, call us, or log-in to
the EGA App/Portal to enroll.
All Campers must be picked-up on–time. We allow a five-minute grace period before
attempting to contact you. If we are unsuccessful in reaching you following 30 minutes
after Camp ended, we will need to follow our ‘stranded child’ procedure. We
understand things do happen, please communicate openly and promptly with us.
All kids picked-up late are subject to a $1 per minute fee per child after the five-minute
grace period and must pay the balance in full at the time of pick-up.

The Camper will be given two verbal warnings, then a 5-minute time out if needed.
If the problem persists, we call the parents/caregiver to pick-up the Camper. The
Camper will be sent home from Camp for the day.
If a Camper is caught physically fighting, he/she will be sent home for the day without
warnings. The Camper will be removed from Camp for the day, and parents/caregiver
will be contacted to pick-up.
If you have any concerns about your child’s Camp, please talk to the front desk or a
manager.

Camp is not the same as class. Classes have smaller student-teacher ratios, have more
structured learning, and children’s progress is assessed throughout the year. In Camp,
Campers are learning some skills, but it is mostly for fun. The skills are incorporated into
games the Campers play.

We are happy to give your child his/her medicine. Please give the medication to the
front desk in its original container with the child’s name on it, as well as the written
instructions on how much should be given and at what time(s).

Notify the front desk about your child’s allergies. If your child needs an epi-pen and/or
inhaler for the day, please turn it into the front desk with written instructions.
If your child has food allergies, please pack lunch accordingly, and let the front desk
know so we can plan where kids eat lunch according to their allergies.

Pool time at ASA is only available for Full-Day Summer Campers on Fridays.
Certified Lifejackets are provided by ASA; with that being said, if your child feels more
comfortable wearing his/her own, you are welcome to bring that.
All kids ages 5 and up must complete a swim test with one of our Camp Counselors in
order to swim independently – If your child does not pass the swim test, he/she will have
to wear a lifejacket in the pool area. The swim test will require a Camper to jump in and
swim the full length of the pool under the Counselor’s supervision (the Counselor is in the
water right next to the Camper during the swim test).
It is important to remember to pack your Camper’s swim suit and towel every Friday.
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